CARE INSTRUCTIONS

General

Please ensure you use your furniture as it was intended
Do not sit on the arms of lounges, do not sit or stand on table tops, and do not pivot on the back legs of chairs

Upholstered Furniture – General Care

Keep fabric away from direct sunlight as this will prevent UV damage to your fabric. Use curtains or blinds to protect your furniture.
• Vacuum all fabric surfaces and cushions regularly to remove dust and dirt by using an upholstery brush attachment.
• Take special care when spraying household chemicals and products near upholstery. Applying noncommercial scented fabric fresheners, neutralisers and fabric protectors is never recommended.
• Horgans suggests for commercial and residential use of furniture to consider Micro Sealing your new product
• Scotch guarding your upholstery will offer a higher level of protection, however please note that doing so may void any warranty. Ensure that the third party used for sealing offers their own warranty on their service.
• Professional cleaning at a minimum every 12 months is recommended. If your furniture is used every day, we recommend professional cleaning every 6 months.
• Always carefully lift furniture with 2 people when moving items around the home – never drag.
• Rotate cushions often to minimise wear on frequently used seats and prevent concentrated fading. Cushioning and fillings will show signs of wear and tear with normal use. This is not covered by warranty. Cushions may crease, foam and fillings will soften and form to the shape of the user over time.
• Pilling may occur on some fabrics and this is considered a defect or fault, but a natural characteristic of woven fabric.It doesn't effect the durability or functionality of the fabric. Pills from fibre can be removed by using a pilling machine.
• The easiest method to maintain cushions is to regularly “fluff and puff” and if possible, flip them. This is particularly important for feather-filled cushions and if not carried out, can cause them to lose their appearance or comfort level temporarily or maybe even permanently.
• Do not sit directly on scatter cushions or arms of your sofa. Sitting on the armrest of a sofa will deform the foam on the couches and by doing so will void the statutory warranty.
• Keep your sofa away from heat sources. Keep pets and sharp objects away from your fabric.
• To prevent possible bleeding of ink onto fabric, do not leave newspapers or other printed material lying on the upholstery.
• Use floor protectors on the bottom of furniture to minimise damage to floor coverings.

 

Cushions – General Care

Rotate cushions often to minimise wear on frequently used seats and prevent concentrated fading. Cushioning and fillings will show signs of wear and tear with normal use. Cushions may crease; foam and fillings will soften and form to the shape of the user over time.
• Pilling may occur, this is not a fault, but a natural characteristic of woven fabric. Pills from fibre can be removed by using a pilling machine.
• The easiest method to maintain cushions is to regularly “fluff and puff” and if possible, flip them. This is particularly important for feather-filled cushions and if not carried out, can cause them to lose their appearance or comfort level temporarily or maybe even permanently.

For Spots and Spills – Upholstered Furniture & Cushions

Do not rub, rather, gently blot with a damp clean cloth at the time that the spill occurs.
• Do not use abrasive detergents or chemicals.
• In some cases, spot cleaning can cause a ring or fading. It is best to have a professional clean the entire
piece or cushion casing to ensure uniform results.

 

Rug Cleaning & Care Tips

The best way to keep a rug clean it to try and prevent it getting dirty in the first place. Avoid shoes and spike heels walking on rugs wherever possible; barefoot or sock-foot traffic is much more gentle to rug than a hard outdoor shoe. Remember that regular vacuuming is necessary to keep your rugs in perfect condition. Soil particle removal is essential as dust particles have sharp edges that have an abrasive affect on the rug fibres.  Although we recommend to get your rugs professionally washed and cleaned from time to time, you can always take extra care of your rugs by following some simple, basic tips on cleaning and protecting your rug:

• Rotate your rug periodically for even wear

• Vacuum on a regular basis using the correct carpet head. Don't forget to vacuum the underside as well as the pad or underlay if you have one

• Have your rug professionally cleaned ONLY when it needs cleaning

• Wherever possible remove outdoor shoes when entering the house

 

Marble

No two pieces of marble are identical, which makes it a beautiful and unique surface to have in your home. As marble is porous in nature, clean any spills promptly to guard against penetration of the surface. Marble develops its own variation in colour and tone over the course of its life and its beauty will evolve over time.

General Care

The surface of your marble should not come in contact with hot and/or moist/wet containers/materials. We always recommend using coasters, place mats, tablecloths and table runners to protect furniture surfaces from heat and stains.
• Take extra care to protect your surfaces from candles and heated objects.
• Wash marble with clean water and a mild cleaner. Wash in a small, overlapping, sweeping motion, and then dry with a soft clean cloth to prevent spotting.
• Marble can be damaged by products with acidic properties, such as juices, detergents and corrosive liquids. Avoid contact with these types of substances as they can dull or stain the stone surface and destroy the sealant.

 

Chrome & Metal Finishes

Dust the surface regularly to avoid build-up of pollutants, which may cause the surface to rust. Due to the finish, scratches may show up more easily. Abrasive objects and cleaning products should be avoided, including steel wool and scouring pads as they will scratch and damage the metal surface. Do not use bleach or detergents. Avoid contact with sharp or hard objects as this will cause scratching. Always use coasters when placing glasses, bottles or cups on the surface. Any liquid spills should be wiped clean immediately using a clean dry cloth.

 

Timber

Wood and veneer are natural materials and therefore will display natural variations in their grain and colour. Their surfaces are affected by light and overtime their character and colour will change. As the solid timbers in our range are natural products, they may expand and contract due to varying temperature and environmental conditions. This may cause small cracks where the timber joins. This is normal and not considered a fault or flaw; rather, it is a unique and beautiful characteristic of your piece. To minimise movement, solid furniture should not be placed outside (unless the item is specified for outdoor use), in direct sunlight, or in heavily air-conditioned or climate-controlled areas. The care of wood furniture varies according to the wood type and finish, and the function of the piece. For more detailed care instructions for a particular type of wood please contact Horgans.

General Care

To dust, we recommend using a microfiber cloth as this will not damage the surface.
• For deeper cleaning, wipe the surface of your timber with a damp cloth, then dry with a soft clean cloth to prevent spotting.
• The surface of your furniture should not come in contact with hot and/or moist/wet containers/materials. We always recommend using coasters, place mats, tablecloths and table runners to protect furniture surfaces from heat and stains. Take extra care to protect your surfaces from candles and heated objects.
• If you choose to polish your furniture with a product/solvent, you should always try it out first on a small, inconspicuous area to trial how your timber will react.
• Certain drawers/doors on our pieces have a push to open/close mechanism. With this mechanism, it is important to ensure you place two hands on each side of the drawer/door when opening/closing to
ensure an even amount of pressure is applied. Not doing this may cause the runner to dis-align and will not be covered by statutory warranty.
• To prevent permanent discolouration, do not leave objects in the same position on the furniture over long periods of time.
• Do not use furniture when multiple drawers and doors are open simultaneously as it can affect the stability and become a tipping hazard.
• Do not clean painted timber with alcohol, ammonia-based and/or harsh chemicals as this may cloud the surface and/or remove the paint finish.
• Clean your painted surface with a dust cloth or feather duster to remove dust and debris.
• Should you use a damp cloth for cleaning, ensure that the cloth is not soaked and the surface is dried with a clean dry cloth immediately after wiping.
• Do not hit the painted finish with a vacuum cleaner or other heavy items as this will chip the finish.
• Avoid using paper towel on acrylic surfaces.

 

Outdoor Items

For "Outdoor" items please contact us for more specific instructions on use. In general, especially for wooden and metal painted items, due to the harsh Australian sun and environmental factors we recommend that items not be left in direct sunlight or direct UV. Use a furniture cover to cover furniture to ensure longevity. Please ensure that if you see (breakage) or feel (brittle) deterioration of the item, please take action to remove direct exposure immediately, failure to do so will cause further damage. Warranty excludes fading, sun/UV damage or glass magnification damage to wicker.

 

Mirrors and Wall Art

Follow the below steps for the General Care and correct hanging of your mirrors and wall art.
• Use a dry & clean cloth to wipe the glass and frame slightly
• Keep in a dry environment. Please keep far away from moisture.
• Store and hang mirrors and art work in an environment with humidity less than 75%.
• Avoid direct sunlight and exposure to ultraviolet.
• Please use two strong fixing points to hang your mirror/wall art frame. Wall fixings are NOT included as hanging surfaces vary. Wall plugs and screws must be compatible with the wall construction and materials, and suitable for holding the weight of the frames. If in doubt, always seek professional advice. The wall art/mirror has been designed to be hung as per the hanging instructions. If using picture wire, be aware that if not hung correctly, may create a strain on the hangers and frame and could result in failure of the fittings.
• Failure to follow these directions may result in a safety hazard

 

Leather

From chairs, to cushions, to base-tops & décor, follow the below steps to get the best out of your leather-goods.

General Care

Clean any spills promptly to guard against penetration of the surface.
• Use a quality leather cleaner, carefully following the instructions on the cleaning product.
• Test the product on a small area hidden from view if unsure.
• Dust leather furniture on a regular basis as dust can cause damage to the leather.
• Do not clean leather with water as this may leave marks.
• Avoid placing it in direct sunlight and keep it at least two feet away from any heat (i.e. heating vents, fireplaces, radiators, etc) and air conditioning sources.
• Stretch marks, scars and insect bites are considered a natural characteristic of leather and unique to each piece of furniture – this is not considered to be a flaw or fault.
As leather is porous in nature, clean any spills promptly to guard against it penetrating the surface

 

Animal Skins, Hides & Fur

Avoid placing it in direct sunlight and keep it at least two feet away from any heat (i.e. heating vents, fireplaces, radiators, etc) and air conditioning sources. Discolouration may occur

• Do not rub, rather, gently blot with a damp clean cloth should a liquid spill occur.
• Do not use abrasive detergents or chemicals.
• In some cases, spot cleaning can cause a ring or fading. It is best to have a professional clean the entire
piece to ensure uniform results.

We acknowledge that animal based or derived products are not for everyone. Typically, such products are sourced as by-products of the food production industry. Our trading terms with our suppliers require that all products meet or exceed strict Australian Government safety, testing, certification and import standards.


Bone & Horn Products

All our bone & horn pieces are natural products, so just as in nature, every piece is 100% unique. Products may vary from the image on the website and most importantly all the bone and horn are all obtained from ethical and sustainable sources. Our bone inlay pieces are all expertly hand crafted and each piece will have its own unique characteristic. The production is a three-step process. First the fragments of bone are delicately hand shaped by skilled artisans.These intricate shapes are then affixed onto the timber frame in a detailed pattern. Due to the use of natural products and hand-craftsmanship, any natural flaws, imperfections and variances are part of the unique character of this beautiful item.

General Care

Dust regularly with a soft cloth.
• To clean your bone inlay furniture, wipe with a slightly damp cloth.
• Do not allow bone or resin pieces that are cemented together to soak in water as the adhesive will
loosen.
• Do not use modern cleaning products on bone inlay as they tend to be too harsh for this delicate material
• Exposure to sunlight can help to counteract bone’s natural tendency to yellow.

We acknowledge that animal based or derived products are not for everyone. Typically, such products are sourced as by-products of the food production industry. Our trading terms with our suppliers require that all products meet or exceed strict Australian Government safety, testing, certification and import standards.