Shipping & Returns
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.
In the unlikely event that an item arrives damaged or faulty, please notify Horgans’ Sydney office within 7 days of receipt of goods for a replacement (if available/suitable), store credit or refund. Please email details of the faulty product request to firstname.lastname@example.org for approval and assistance. Failure to claim within this period constitutes full acceptance of the goods.
Returns and credits apply only if authorised by Horgans head office. When returning an authorised item it must be in the original packaging in which they were shipped. Horgans sales representatives and sales agents will not accept return of claimed goods unless authorization from Horgans head office is given. Horgans will not discount goods if the purchaser sells goods at a discount before authorisation is given by Horgans. To expedite claims, please include a detailed description of reason for claim and include image of fault. If upon return to Horgans Sydney office it is evident the claim is invalid, a restocking fee may be applied.
We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care
Any refund is made back to the payment option you used for your original order. No refunds or credits for incorrect choice or change of mind.