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Shipping & Returns

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

Returns and credits are only accepted if authorised by Horgans head office and only if Horgans are notified within seven (7) days of receipt of goods. Notification of a claim must be made in writing, by fax or email, to Horgans’ Sydney office (sales@horgans.com.au). Failure to claim within this period constitutes full acceptance of the goods. The goods must be in the original packaging in which they were shipped when returning goods, after authorisation has been given. Horgans sales representatives and sales agents will not accept return of claimed goods unless authorization from Horgans head office is given. Horgans will not discount goods if the purchaser sells goods at a discount before authorisation is given by Horgans. To expedite claims, please include a detailed description of reason for claim and include image of fault. If upon return to Horgans Sydney office it is evident the claim is invalid, a restocking fee may be applied.

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