CARE INSTRUCTIONS

General
Please ensure you use your furniture as it was intended
Do not sit on the arms of lounges, do not sit or stand on table tops, and do not pivot on the back legs of chairs

Upholstered Furniture – General Care
• Keep fabric away from direct sunlight as this will prevent UV damage to your fabric. Use curtains or blinds
to protect your furniture.
• Vacuum all fabric surfaces and cushions regularly to remove dust and dirt by using an upholstery brush
attachment.
• Take special care when spraying household chemicals and products near upholstery. Applying noncommercial
scented fabric fresheners, neutralisers and fabric protectors is never recommended.
• Horgans suggests for commercial and residential use of furniture to consider Micro Sealing your new
product
• Scotch guarding your upholstery will offer a higher level of protection, however please note that doing so
may void any warranty. Ensure that the third party used for sealing offers their own warranty on their
service.
• Professional cleaning at a minimum every 12 months is recommended. If your furniture is used every day,
we recommend professional cleaning every 6 months.
• Always carefully lift furniture with 2 people when moving items around the home – never drag.
• Rotate cushions often to minimise wear on frequently used seats and prevent concentrated fading.
Cushioning and fillings will show signs of wear and tear with normal use. This is not covered by warranty.
Cushions may crease, foam and fillings will soften and form to the shape of the user over time.
• Pilling may occur, this is not a fault, but a natural characteristic of woven fabric. Pills from fibre can be
removed by using a pilling machine.
• The easiest method to maintain cushions is to regularly “fluff and puff” and if possible, flip them. This is
particularly important for feather-filled cushions and if not carried out, can cause them to lose their
appearance or comfort level temporarily or maybe even permanently.
• Do not sit directly on scatter cushions or arms of your sofa. Sitting on the armrest of a sofa will deform
the foam on the couches and by doing so will void the statutory warranty.
• Keep your sofa away from heat sources. Keep pets and sharp objects away from your fabric.
• To prevent possible bleeding of ink onto fabric, do not leave newspapers or other printed material lying
on the upholstery.
• Use floor protectors on the bottom of furniture to minimise damage to floor coverings.

Cushions – General Care
• Rotate cushions often to minimise wear on frequently used seats and prevent concentrated fading.
Cushioning and fillings will show signs of wear and tear with normal use. Cushions may crease; foam and
fillings will soften and form to the shape of the user over time.
• Pilling may occur, this is not a fault, but a natural characteristic of woven fabric. Pills from fibre can be
removed by using a pilling machine.
• The easiest method to maintain cushions is to regularly “fluff and puff” and if possible, flip them. This is
particularly important for feather-filled cushions and if not carried out, can cause them to lose their
appearance or comfort level temporarily or maybe even permanently.

For Spots and Spills – Upholstered Furniture & Cushions
• Do not rub, rather, gently blot with a damp clean cloth at the time that the spill occurs.
• Do not use abrasive detergents or chemicals.
• In some cases, spot cleaning can cause a ring or fading. It is best to have a professional clean the entire
piece or cushion casing to ensure uniform results.

Marble
No two pieces of marble are identical, which makes it a beautiful and unique surface to have in your home. As
marble is porous in nature, clean any spills promptly to guard against penetration of the surface. Marble develops
its own variation in colour and tone over the course of its life and its beauty will evolve over time.
General Care
• The surface of your marble should not come in contact with hot and/or moist/wet containers/materials.
We always recommend using coasters, place mats, tablecloths and table runners to protect furniture
surfaces from heat and stains.
• Take extra care to protect your surfaces from candles and heated objects.
• Wash marble with clean water and a mild cleaner. Wash in a small, overlapping, sweeping motion, and then dry
with a soft clean cloth to prevent spotting.
• Marble can be damaged by products with acidic properties, such as juices, detergents and corrosive
liquids. Avoid contact with these types of substances as they can dull or stain the stone surface and
destroy the sealant.

Chrome & Metal Finishes
Dust the surface regularly to avoid build-up of pollutants, which may cause the surface to rust.
Due to the finish, scratches may show up more easily. Abrasive objects and cleaning products should be avoided, including steel wool and scouring pads as they will scratch and damage the metal surface. Do not use bleach or detergents.
Avoid contact with sharp or hard objects as this will cause scratching.
Always use coasters when placing glasses, bottles or cups on the surface. Any liquid spills should be wiped clean immediately using a clean dry cloth.

Solid Timber
Wood and veneer are natural materials and therefore will display natural variations in their grain and colour.
Their surfaces are affected by light and overtime their character and colour will change.
As the solid timbers in our range are natural products, they may expand and contract due to varying temperature
and environmental conditions. This may cause small cracks where the timber joins. This is normal and not
considered a fault or flaw; rather, it is a unique and beautiful characteristic of your piece.
To minimise movement, solid furniture should not be placed outside (unless the item is specified for outdoor
use), in direct sunlight, or in heavily air-conditioned or climate-controlled areas.
The care of wood furniture varies according to the wood type and finish, and the function of the piece. For more
detailed care instructions on a particular wood please contact Horgans.
General Care
• To dust, we recommend using a microfiber cloth as this will not damage the surface.
• For deeper cleaning, wipe the surface of your timber with a damp cloth, then dry with a soft clean cloth to
prevent spotting.
• The surface of your furniture should not come in contact with hot and/or moist/wet containers/materials.
We always recommend using coasters, place mats, tablecloths and table runners to protect furniture
surfaces from heat and stains. Take extra care to protect your surfaces from candles and heated objects.
• If you choose to polish your furniture with a product/solvent, you should always try it out first on a small,
inconspicuous area to trial how your timber will react.
• Certain drawers/doors on our pieces have a push to open/close mechanism. With this mechanism, it is
important to ensure you place two hands on each side of the drawer/door when opening/closing to
ensure an even amount of pressure is applied. Not doing this may cause the runner to dis-align and will
not be covered by statutory warranty.
• To prevent permanent discolouration, do not leave objects in the same position on the furniture over
long periods of time.
• Do not use furniture when multiple drawers and doors are open simultaneously as it can cause forward
inclination of the centre of gravity and could become a tipping hazard.
• Do not clean painted timber with alcohol, ammonia-based and/or harsh chemicals as this may cloud the
surface and/or remove the paint finish.
• Clean your painted surface with a dust cloth or feather duster to remove dust and debris.
• Should you use a damp cloth for cleaning, ensure that the cloth is not soaked and the surface is dried with
a clean dry cloth immediately after wiping.
• Do not hit the painted finish with a vacuum cleaner or other heavy items as this will chip the finish.
• Avoid using paper towel on acrylic surfaces.

Outdoor Items
For "Outdoor" items please contact us for more specific instructions on use. In general, especially for wooden
and metal painted items, due to the harsh Australian sun and environmental factors we recommend that items
not be left in direct sunlight or direct UV. Use a furniture cover to cover furniture to ensure longevity. Please ensure
that if you see (breakage) or feel (brittle) deterioration of the item, please take action to remove direct exposure
immediately, failure to do so will cause further damage. Warranty excludes fading, sun/UV damage or
glass magnification damage to wicker.

Mirrors and Wall Art
Follow the below steps for the General Care and correct hanging of your mirrors and wall art.
• Use a dry & clean cloth to wipe the glass and frame slightly
• Keep in a dry environment. Please keep far away from moisture.
• Store and hang mirrors and art work in an environment with humidity less than 75%
• Avoid direct sunlight and exposure to ultraviolet.
• Please use two strong fixing points to hang your mirror/wall art frame. Wall fixings are NOT included as hanging surfaces vary. Wall plugs and screws must be compatible with the wall construction and materials, and suitable for holding the weight of the frames. If in doubt, always seek professional advice. The wall art/mirror has been designed to be hung as per the hanging instructions. If using picture wire, be aware that if not hung correctly, may create a strain on the hangers and frame and could result in failure of the fittings.
• Failure to follow these directions may result in a safety hazard

Leather
From chairs, to cushions, to base-tops & décor, follow the below steps to get the best out of your leather-goods.
General Care
• Clean any spills promptly to guard against penetration of the surface.
• Use a quality leather cleaner, carefully following the instructions on the cleaning product.
• Test the product on a small area hidden from view if unsure.
• Dust leather furniture on a regular basis as dust can cause damage to the leather.
• Do not clean leather with water as this may leave marks.
• Avoid placing it in direct sunlight and keep it at least two feet away from any heat (i.e. heating vents,
fireplaces, radiators, etc) and air conditioning sources.
• Stretch marks, scars and insect bites are considered a natural characteristic of leather and unique to each
piece of furniture – this is not considered to be a flaw or fault.
As leather is porous in nature, clean any spills promptly to guard against it penetrating the surface


Bone & Horn Products

All our bone & horn pieces are natural products, so just as in nature, every piece is 100% unique. Products may vary from the image on the website.
Our bone inlay pieces are all expertly hand crafted and each piece will have its own unique characteristic. The
production is a three-step process. First the fragments of bone are delicately hand shaped by skilled artisans.
These intricate shapes are then affixed onto the timber frame in a detailed pattern. Due to the use of natural
products and hand-craftsmanship, any natural flaws, imperfections and variances are part of the unique character
of this beautiful item and are celebrated
General Care
• Dust regularly with a soft cloth.
• To clean your bone inlay furniture, wipe with a slightly damp cloth.
• Do not allow bone or resin pieces that are cemented together to soak in water as the adhesive will
loosen.
• Do not use modern cleaning products on bone inlay as they tend to be too harsh for this delicate material
• Exposure to sunlight can help to counteract bone’s natural tendency to yellow
Most importantly, all items are obtained from ethical and sustainable sources.